Director of Product Design

Research-led.
Impact-driven.
Human-centered.

Over 16 years of experience designing customer-facing products in payments and fintech, with 7 in people leadership. I start from research, design hands-on for real behavior, test and refine, and ship products that create measurable outcomes for millions of people.

View Work Connect on LinkedIn

Selected Work

My case studies are password protected.

My work includes confidential details. You can find the password on my resume.

Incorrect password. Check your copy of my resume.

01 / 03

Scaling SpotOn Express Point of Sale System

Led design across the Express POS platform through a strategic pivot, aligning a fragmented org and shipping work that scaled from alpha to GA.

View Case Study →

02 / 03

Scaling Card Acquisitions at Capital One

Addressed low conversion rates across credit card acquisition funnels. $100MM+ in attributable revenue impact over six years.

View Case Study →

03 / 03

Design-Led Personalization at Capital One

Personalized the credit card application journey based on customer behavior and financial profile, driving 500K+ new accounts per year.

Coming Soon

What I Bring

Strategy, craft, and the rigor to connect them.

Design Leadership

I build design cultures. Rituals, standards, ways of working that elevate teams, not just individuals. I lead from alongside my team.

Product Strategy

I ground my decisions in business goals and the user goals, and influence roadmap direction to create beautiful experiences that people will use.

Research and Data

I build the case for design with evidence. Qualitative research, quantitative data, A/B tests, usability sessions. I use all of it to prioritize, defend, and improve.

AI Workflows

Figma Make, Claude, ChatGPT, Perplexity, Vercel. I integrate AI to accelerate delivery and sharpen iteration without sacrificing craft.

Outside the Office

How I stay creative outside the office.

I stay curious on purpose. The things I read, listen to, and obsess over feed directly into how I think at work and how I fill my cup in my free time.

Connect on LinkedIn

Listening

I rely on a mix of sources to stay up-to-date on global news, industry trends, and what's happening in AI and design. My regular podcast rotation includes Fast Company Design, Hidden Brain, Design Better, NPR News Now, AI Automation Minute, The Economist, and Forbes.

Reading and Writing

When I'm not catching up on design trends or industry news, I love spending my time reading (Proud Library Card holder). My favorite genres are historical fiction, memoirs, and fantasy. My 2026 top novel picks so far are Go as a River and The Heaven and Earth Grocery Store. I also enjoy writing poetry, comedy and journaling.

Obsessing

I've been obsessed with AI since ChatGPT launched. Today, my daily toolkit includes Claude, ChatGPT, Figma Make, Vercel, Perplexity, and Granola. I'm learning how to leverage Cursor and GitHub to launch code, and I'm eager to keep exploring how generative AI evolves and how we integrate it into everyday life.

Movin' and Shakin'

I've been practicing vinyasa yoga since 2009 and I love a good flow. In 2026, I learned to play pickleball and joined a league. I take pottery classes, sew my own clothes and home goods, and I've performed with an improv troupe at Chicago's Second City. Comedy writing and performing is an emerging passion for me.

🧘🏻 🏓 🪡 🎭 📝

Research-led. Impact-driven. Human-centered.